Our current turnaround time is approximately 1-2 business days + shipping for single items. Complex/large orders may have an increased turnaround. Delay in approval of mockups could also result in production delays. Production starts after payment has been received and all mock ups have been approved by the client.
If you have a deadline for your order or need it for an event, please let us know when placing your order. A rush fee may apply. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of our control (weather delays, shipping errors by the supplier, availability of items from supplier, etc.) are not factored into the initial turnaround time and may require additional time.
Orders must be paid in full before the order begins unless otherwise approved.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to appear on the garment. The text must be converted to outlines. Logo decoration is only as good as the artwork. We are not responsible for poor quality due to poor artwork provided by customers. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If you approve a mock up with a mistake on it, we are not responsible for it after we have started production.
Art Approval | Order Proofing
All artwork is approved via a digital mockup through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is important to review every detail of the mockup, as this is how your garments will be printed. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after artwork approval will result in production delays. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
If We Do Not Receive A Response From You Within 5 Days, We Reserve The Right To Ship The Order To You Without Approval.
Out Of Stock Items
We are not responsible for items that are out of stock from the manufacturer. While we check items we know to have potential stock issues, all specialty garments are ordered after your order is placed. Supply chain issues are disrupting the availability of some items. If items are out of stock, we will provide you with a list of possible replacements and get your approval before using your chosen item.
Specific Measurements When Decorating
Even though our workers have over 10 years of experience, there is no way to effectively and efficiently measure a distance from the collar, shirt hem, sleeve hem, etc. on each shirt. Garments may have irregularities from the manufacturer or inconsistent measurements. If you request a print that is 2” down from the collar, for example, we will use that as a guide and do our best to make sure that all garments hit that target. Not all garments will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a mistake and we will not redecorate or refund these shirts.